Course Overview:
Effective communication is the basis for building positive and productive working relationships with your coworkers, clients and professional colleagues. This courses course offers the opportunity to develop skills that will serve you throughout your career and help you to connect effectively with others in the workplace. You will leave this course with a richer and deeper understanding, and an improved practical ability to control and add value through the communication across a range of scenarios and contexts.
Objectives:
- The understanding of the essential components of effective communication.
- Real-time feedback on the language structure, tone and non-verbal nuances.
- The ability to recognize flaws in your own communication style.
- Capability to practice recommended methods for effective communication and make personal improvements.
- Understanding of the importance of effective communication personally and professionally.
- Express ideas fluently through conversation.
- Use the words, tone and posture to match the objective of their communication successfully.
- Techniques to build rapport easily.
- Use assertiveness to bring out the best in one’s communication.
Outcomes:
Organizational Impact:
- More professionalism in communication, helping maintain the brand values of your organization.
- Greater credibility and respect for the individual and the organization.
- Increased recommendation of your organization in the market on public forums.
- The decrease in disappointed customers and disagreements over instructions and ambiguous communication.
- Market credibility increases because of stakeholder recommendations for your employees’ communication skills.
- Improved individual performance and sense of esteem for the organization.
- More rapport building, better teamwork.
- Lower attrition as individuals feel invested in, listened to, valued and motivated.
Personal Impact:
- A clear understanding of the role and importance of effective communication.
- Increased self-awareness of one’s ability to communicate at all times.
- Access to examples, videos and practice sessions exclusively owned and run by Zoe Talent Solutions.
- Ability to identify one’s area of opportunity to recognize and correct common mistakes in communication.
- Understanding the effect and impact of not maintaining assertiveness in communication.
- A sense of accomplishment contributing to a steady application of all aspects learnt in this course.
- Overall improvement in individual performance.
- The ability to role-model this skill in the organization for subordinates to learn from and imitate.
Course Content
Introduction to Effective Communication
- The Characteristics of an Effective Communicator
- Barriers to Communication
- Communication Self-Assessment
- Elements of Effective Communication
Core Components of Effective Communication
- Verbal Communication
- Importance of the Tone
- Non-Verbal Communication
Effective Verbal Communication
- What You Say Matters
- Effect and Impact of Power Words
- Positive Communication
- Words for Success
- Words to Avoid
Vocal Impact
- Introduction | The “How” of Effective Communication
- Pronunciation and Syllable Stress
- Common Grammatical Errors
- Construct Effective Sentences
- Word Stress for Vocal Impact
Non-Verbal Communication
- Introduction | Body Language
- Elements of Non-Verbal Communication
- Do’s and Don’t
- Interpretation of Various Body Signals
- Recommended Postures for Workplace Communication
Role of Listening in Communication
- Introduction | Listening
- The Impact of Listening on Communication
- The Levels of Listening
- How to Display Effective Listening
- Cross-cultural Communication
Credibility, Ethics and Culture in Communication
- Developing Credibility
- Ethical Communication
- Cross Cultural Communication
Who can attend?
- CEOs, Presidents, Vice-presidents and Senior Management who may need to communicate with internal and
external stakeholders every day. - Team Leaders and Quality Coaches of Knowledge and Business Processing Offices.
- Marketing and Sales managers who represent the organizational brand at all times.
- Administration executives responsible for client-facing portfolios.
- Associates who communicate with clients on a regular basis.
- Trainers, teaching staff, educators and administrators responsible for interacting with students and faculty.
- Human Resource Managers, Executives and Leaders responsible for employee engagement, and organizational
development. - Government officials responsible for communication and administration in government sectors.
- Ambitious professionals who would like to improve their spoken communication at an advanced level.
- Young Managers who are looking to improve their communication skills to help them advance to the next
professional level.
Certificate:
Certificates will be granted to participants based on full course attendance and participation.
For inquiries and corporate deals, please send us an email on pda@ngu.edu.eg